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Password Issues & Technical Assistance
If you've forgotten your password or suspect someone has obtained your password, and need it reset, please call 877.817.3400. Prior to calling, please have the following information available for verification:
- Spelling of your first and last name, as it was when you registered for the website
- Your user ID
- Your organization's TIN Number
- Your email address
The service desk can only assist with technical issues with the portal. They do not have access to look at any specific benefits or claims information that is not already available to you on the portal.